Shipping policy
# Shipping Policy
Thank you for shopping at **COCOONMOON** (`cocoonmoon.co`). We are dedicated to delivering our natural mineral products and curated items safely to your doorstep worldwide.
Please review our shipping terms below:
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### 1. Order Processing Time
* All orders are processed and dispatched within **2 to 5 business days** (excluding weekends and public holidays) after receiving your order confirmation email.
* You will receive another notification with a tracking number once your order has shipped.
### 2. Shipping Estimates & Delivery Time
We ship globally using reliable premium courier networks. Estimated delivery times vary by destination:
| Destination | Estimated Delivery Time | Shipping Fee |
| :--- | :--- | :--- |
| **Japan** | 3 to 7 business days | Standard Rate / Free over threshold |
| **United States & Canada** | 7 to 12 business days | Standard Rate / Free over threshold |
| **Europe & UK** | 7 to 14 business days | Standard Rate / Free over threshold |
| **Rest of the World** | 10 to 18 business days | Calculated at checkout |
*Please note: Delivery times are estimates and may experience occasional delays due to customs clearance, carrier issues, or peak seasonal volumes.*
### 3. Customs, Duties, and Taxes (Important for International Orders)
* **COCOONMOON** is not responsible for any customs and taxes applied to your order.
* All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, brokerage fees, and import duties levied by your destination country).
* If a package is returned to us because the customer refused to pay local customs duties, the original shipping fee and any return fees incurred will be deducted from your final refund.
### 4. Tracking Your Shipment
* Once your order is dispatched, a tracking link will automatically be sent to your email.
* You can track your shipment's journey directly through the carrier's website or via your **COCOONMOON** customer account page.
### 5. Damages & Lost Packages
* We pack our delicate minerals with extreme care to ensure safe arrival. However, if you receive your order damaged, please contact our support team within **48 hours** of delivery.
* Please save all packaging materials and damaged goods, and email us at **hi@cocoonmoon.co** with clear photos so we can file a claim and process a replacement for you immediately.